(C) Microsoft
A worldwide tech outage impacting big banks, telecoms, and airlines globally has fundamentally changed the scene of digital banking in the Philippines. Linked to a system failure connected to Microsoft-related technologies, the problem has caused great trouble for consumers and companies depending on digital banking solutions.
The biggest bank in the Philippines, BDO Unibank, said that the Microsoft issue is now causing technical problems in its systems. The Sy-led bank said, “this may result in extended wait times at our branches and contact center, and delays in or unavailability of some functions in our digital channels.” The bank apologized for any trouble caused and reassured its clients that the staff is actively working with Microsoft to fix the problem.
Through its online channels, Metrobank also advised its clients of possible slowdowns or temporary unavailability of some bank goods and services resulting from the continuous worldwide outage. Metrobank underlined in spite of these obstacles that customers may still access their money using cash accept machines or ATM. “We will immediately resume the impacted services once the issue has been resolved; we are closely monitoring the matter,” Metrobank said.
UnionBank sent an advisory stressing that one of its systems suppliers is impacted by the worldwide IT outage. Its customer care hotline, some branch services, and online credit card transactions are thus temporarily unavailable. For ongoing access to accounts and basic banking services, the bank advised clients to use ATMs and the UnionBank Online app or website. UnionBank advised, “Our team is working with our affected service provider to restore our full services as soon as possible.”
Similar problems were reported by the Bank of the Philippine Islands (BPI), whose specific activities were affected by the outage. In branches and contact centers, customers can have lengthier wait times; delays in crediting financial transactions—including bill payments and interbank cash transfers—may result. Technical staff of BPI is closely working with the supplier to fix the problem. “Rest assured that branches, ATMs, CAMs, online and mobile banking services remain available; this issue should not be a cause for concern,” BPI advised.
Technical issues impacting RCBC Pulz, RCBC Online Banking, and Diskartech were revealed by RCBC as causing a slow down in online banking transactions. The following services are not currently accessible until more notice:
Customers of RCBC can continue their banking activities at any RCBC Branch or RCBC ATMs all around notwithstanding these disruptions.
The Philippine National Bank (PNB) noted sporadic problems with services throughout its several banking outlets. Technical staff of the bank is on standby to guarantee that once the outage is fixed impacted channels are brought back to normal. Affected Bangko Sentral ng Pilipinas (BSP) has mandated that financial institutions under their supervision give updates and activate their resilience and continuity plans as appropriate. With all settlements—including PESONet, Instapay, ATM, and checks—all successfully completed—the BSP stated that the Peso Real Time Gross Settlement System, or PhilPassPlus, was unaffected. “The financial system remains resilient; alternative channels and digital platforms are available for individuals and businesses,” the BSP said.
Customers are advised to be patient and use alternate banking channels where feasible as banks labor hard to fix the technological problems. The worldwide tech outage emphasizes the linked character of contemporary finance and the need of strong backup strategies to minimize the effect of such disturbances. The impacted banks want to quickly restart regular operations so as to minimize disturbance to their clients by means of continuous attempts to restore full service.
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